Old Redmine to new iService category mapping
If you are unsure where and how to raise your issue/request but you are already familiar with the old Redmine categories you can use the cheat sheet below to help with your ticket:
Old Redmine Category
Old Redmine Subcategory
What happened?
Type
Incident Category
Incident Subcategory
Service Catalogue Item
CIS
Configuration
This has been split to differentiate between Incidents and Service Requests
Request a service
CIS Configuration
Report an issue
CIS
Configuration
CIS
Corporate Coding
1 to 1 mapping
Request a service
Other Service Requests
CIS
Development
Removed, this is a Project Management or Change Management function that may come as a consequence of another Incident or Request
CIS
Error
1 to 1 mapping
Report an issue
Applications
Application Function/Usage issue
CIS
General Enquiry
1 to 1 mapping
Request a service
Other Service Requests
CIS
Merge Request
1 to 1 mapping
Request a service
Contact Merge Request
CIS
Training
1 to 1 mapping
Request a service
Other Service Requests
CIS
User Administration
This has been split to differentiate between Incidents and Service Requests
Report an issue
Applications
IT Application Access issue
Request a service
CIS Access Request
Data
Cleansing/Quality
1 to 1 mapping
Report an issue
Data
Supporter Data Quality issue
Data
Protection
This has been split into 2 different Incidents to help better identify the issue
Report an issue
Security
Data Sharing/Compliance issue
Report an issue
Security
IT systems security issue
Data
Digital Analysis
Consolidated together into a single ticket
Report an issue
Data
Outbound Mass Communications issue
Data
Fundraising Analysis
Report an issue
Data
Outbound Mass Communications issue
Data
Selection(Mailing, etc)
Report an issue
Data
Outbound Mass Communications issue
Data
Import (eg Blender)
This has been split to differentiate between Incidents and Service Requests
Report an issue
Data
Data Import issue
Request a service
Import (eg Blender)
Data
Reporting
1 to 1 mapping
Request a service
Other Service Requests
Other
Other
This has been split to differentiate between Incidents and Service Requests
Report an issue
Other
Other
Request a service
Other Service Requests
Other
SFTP
1 to 1 mapping
Report an issue
Security
3rd party Access to DUK issue
New to iService
Report issues related to supporter payments or Regular giving
Report an issue
Data
Supporter Financial Issue
New to iService
Report issues related to supporter Membership plans
Report an issue
Data
Membership Issue
New to iService
Report issues related to Gift Aid Declaractions and supporting documents/images
Report an issue
Data
Gift Aid Issue
New to iService
Report issue related to marketing opt-in/opt-outs
Report an issue
Data
Supporter Opt-in issue
New to iService
Report issues related to medical, raical, political data captures
Report an issue
Data
Special Category data issue
New to iService
Request to backup all your data
Request a service
Data Backup
New to iService
To follow process after project is approved on Single Project Tracker
Request a service
Request New Project/Campaign Support