SFTP (FileZilla) Setup and User Guide
WHAT IS SFTP
The easiest way to think of SFTP Is a secure location which can be used to upload and share files, both my members of staff in DUK and my external suppliers. This is much like a file sharing service such as drop box but with more security and you must use SFTP via Filezilla as other services are not considered secure by Diabetes UK. Users of the SFTP both external/Internal have to be given access to use a specific location and to download/upload files. As well as an external supplier connecting to our SFTP they may grant access for you to connect to their SFTP. To use SFTP you would need to have access to ‘FileZilla’
WHAT IS FILEZILLA
This is simply the software we use to connect to the SFTP
HOW CAN I GET FILEZILLA ON MY COMPUTER
If you need Filezilla installed please contact the Diabetes UK Service Desk by completing this form
https://iservice.diabetes.org.uk/support/catalog/items/61
and cc in your Line Manager and Content + Cloud will install the Filezilla for you
.
ADDING THE DIABETES UK CONNECTION TO FILEZILLA
You will need to create a site entry to allow you to access the sftp server shared area – shown below:
Open the application and click on File -> Site Manager
Click on the new “New Site” button and enter the details supplied to you by IT:
Under Select Entry – Enter a suitable name for example “sftp_user on gs1dukftpv01” – You can name this anything you like. You can have more than one SFTP Connection
Then enter the following details user the General Tab:
Host - sftp.diabetes.org.uk
Protocol - Select “SFTP – SSH File Transfer Protocol” from the drop down menu
Logon Type - Selection “Normal” from the drop down menu
User - Enter the username sent to you.
Password - Enter the password sent to you.
Once you’ve entered your details, click on OK to finish the setup. NOTE for reference what the details described above you can refer to pict 3 – remembering your username will be different to the example shown.
EXPORTING SITE DETAILS
You can export your connection details so that if these are lost they can be imported back in
To do so click File and then Export details.
You will see the box below appear.
Tick all 3 boxes and click ok.
You will be prompted to save the *.xml file. (rename the file)
If you need to re-enter these details you can then just click File and Import.
Tick all 3 boxes and Click File and then click Import.
You will be prompted to choose the import file and will then see
- Site Manager Entries = Your SFTP sites (Essential)
- Settings = Your folder settings and password (Essential)
- Queue = A History of your SFTP Activity (Optional)
Once you click ok your sites will be imported.
This will add your sites to Filezilla with Usernames and Passwords.
A quick tutorial to use the connection / site, perform the following:
File -> Site Manager
Select the connection you require under the “Select Entry” Tab and click on the “Connect” button.
Above Pict 4.
And you should now be connected. You will see something similar to below – pict 5. Remember your network shares etc won’t be the same as the example below.
For reference the external IP address of this server is: 217.68.73.71. This is the address to use when accessing the server from a PC externally. i.e. not from the charities internal network. The new address for use now IT Labs are supporting us is sftp.diabetes.org.uk
Above Pict 5.
I’ve used the account sftp_user for demonstration purposes. To access your sftp folder area, click on and expand the list in “Remote site” and select you required folder. The example above shows the folder “/Usr/sftp_user”. Other folders maybe be visible depending on your access level.
HOW DO I DOWNLOAD/UPLOAD FILES
Upon accessing the SFTP the left hand side of the screen is the folder directory on your computer and the right hand side is the folder directory on the SFTP.
To download/upload files you can either right click on the relevant file and choose this option or drag and drop the file.
Please Note: The service desk on 7777 should be able to offer any further assistance for DUK staff, such as setup issues, software issues, or problems creating site entries.
To request a fresh password, or for new accounts please log a Redmine ticket and choose the category ‘CIS – USER ADMINISTRATION’ this will send your ticket to the CIS Team.
Please feel free to pass this guide to suppliers if you believe it will assist them with setting up their connections. However please be advised DUK cannot assist with non DUK staff software installations or sftp client software configurations. WE can advise the biggest mistake for people to select an ftp connection type under the option protocol, rather than the correct protocol of sftp.